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Standing in for Frank today is Bob Smith.

Bob had to stand in for Frank due to an illness

Now, a second question. Again, a show of hands

When will my order be shipped, and when can I expect delivery?

So I urge you to shut your eyes and discover the great ideas that lie inside us

The last three or four years, there’s been a lot of change, and this has been another phase of it

How likely would you be to recommend ..

Prototyping is something that needs to be completely woven into the fabric of how you create strategies and products

so let’s put a little time in now to make sure

the reality of being an entrepreneur can be very different

company that specialized in creating products for

He persisted and built his company into a worldwide player

In its simplest sense, gamification is showing users how to do something and rewarding them for doing it right or figuring out the problem

In reference to my e-mail of June 25th …

The company navigates largely uncharted waters for traditional economic strictures

Get serious about sharing. Don’t pretend to own any client. Don’t ever white label people or companies that you hire. Be massively collaborative. Work with everyone you know

Master the art of walking a mile in someone else’s shoes. And don’t just be helpful; be massively helpful. Offer to help even when it doesn’t directly benefit you, and you’ll be amazed by the response.

My schedule is pretty chewed out tomorrow

Everyone is helping everyone else. Especially all the small players.

If you desire freedom and authenticity, master the free-agent mindsets and resist the employment trade-off. Don't settle for a good job when you can have a great career.

Emails and other online communication

Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. How to open and close emails formally and informally. Imagine starting an email with “Sorry to be a pain, but can you…, ”Sorry for delay in getting back to you" or "Let me know if it works for you but no hurry"

Ondrej