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Standing in for Frank today is Bob Smith.

Bob had to stand in for Frank due to an illness

So I've shown how tall buildings can be social connectors, but what about public architecture?

I want to pause on that question: What makes a word real?

I'm going to do this as a show of hands: How many of you still regularly refer to a dictionary, either print or online?

Now, a second question. Again, a show of hands

I wanted to check in to see if you have any other questions about

e-mail me if you have questions I can help with

When will my order be shipped, and when can I expect delivery?

If I asked you to picture the air, what do you imagine?

How many of you have used an electronic spreadsheet, like Microsoft Excel?

Very good. Now, how many of you have run a business with a spreadsheet by hand, like my dad did for his small printing business in Philadelphia? A lot less.

In fact, I have a feeling that if Lehman Brothers was Lehman Brothers and Sisters, they might still be around

so let’s put a little time in now to make sure

The more interesting question is: Did it matter they were contemplating the parable of the Good Samaritan?

Right now, as Bill McDonough has pointed out, the objects that we buy and use have hidden consequences

Excuse me, may I say something ?

Are you up for a coffee meeting sometime next week at the Midtown Starbucks?

Do you possibly drive in the direction of

And that's where I think we just start to scratch the surface of the true power of virtual reality.

Emails and other online communication

Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. How to open and close emails formally and informally. Imagine starting an email with “Sorry to be a pain, but can you…, ”Sorry for delay in getting back to you" or "Let me know if it works for you but no hurry"

Ondrej