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I'm going to do this as a show of hands: How many of you still regularly refer to a dictionary, either print or online?

Now, a second question. Again, a show of hands

If I asked you to picture the air, what do you imagine?

How many of you have used an electronic spreadsheet, like Microsoft Excel?

Very good. Now, how many of you have run a business with a spreadsheet by hand, like my dad did for his small printing business in Philadelphia? A lot less.

The more interesting question is: Did it matter they were contemplating the parable of the Good Samaritan?

I actually haven’t heard much internally about ...

I couldn't give her a good answer.

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Emails and other online communication

Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. How to open and close emails formally and informally. Imagine starting an email with “Sorry to be a pain, but can you…, ”Sorry for delay in getting back to you" or "Let me know if it works for you but no hurry"

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