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Now, a second question. Again, a show of hands

I'm going to do this as a show of hands: How many of you still regularly refer to a dictionary, either print or online?

Happens time & time again...

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As soon as I find out, I’ll call you back

Okay, so that looks like most of you.

Okay, many fewer.

How many of you have used an electronic spreadsheet, like Microsoft Excel?

Very good. Now, how many of you have run a business with a spreadsheet by hand, like my dad did for his small printing business in Philadelphia? A lot less.

I didn't catch that

Could we go over that again?

Let’s run over the game plan one more time.

Let’s run through the minutes again.

The team ran through their notes again before the meeting

While running through the documents Bill noticed something odd.

You’ll all be going back to the unemployment line if you don’t sign the contract.

Emails and other online communication

Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. How to open and close emails formally and informally. Imagine starting an email with “Sorry to be a pain, but can you…, ”Sorry for delay in getting back to you" or "Let me know if it works for you but no hurry"

Ondrej