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Okay, so that looks like most of you.

Okay, many fewer.

I'm going to do this as a show of hands: How many of you still regularly refer to a dictionary, either print or online?

Now, a second question. Again, a show of hands

How many of you have used an electronic spreadsheet, like Microsoft Excel?

Very good. Now, how many of you have run a business with a spreadsheet by hand, like my dad did for his small printing business in Philadelphia? A lot less.

Sorry for the delay in getting back to you.

The answer is, of course, very subjective – it depends what you like.

Yeah, just keep on going - you can't miss it

If you pass the police station,then you've gone too far

Take the number 44 and ask the driver for the best stop

Thanks for heads up

I couldn't give her a good answer.

We are aware of performance issues related to ...

Now, I know what you're thinking. You're thinking ...

Now, you might think this is

If you pass the police station, then you've gone too far

Hit reply and let me know if there's anything specific you're interested in.

Now, I don't have all of the answers. I don't know all of the solutions to this problem, but I do know this

Emails and other online communication

Learn from real emails how to arrange a meeting, naturally asking for help or advice, requesting information, follow up communications like a human. How to open and close emails formally and informally. Imagine starting an email with “Sorry to be a pain, but can you…, ”Sorry for delay in getting back to you" or "Let me know if it works for you but no hurry"

Ondrej